FAQ

The jazzopen is a music festival that has been held annually in Stuttgart since 1994. The two terms "jazz" and "open" stand for the central musical orientation of the festival: jazz as the integral and basic part of the festival is side by side with the adjacent musical genres such as blues, soul, rock and pop music on an equal footing. The festival takes place annually in July on several stages. The organiser and founder is Opus Festival-, Veranstaltungs- und Management GmbH Opus Festival-, Veranstaltungs- und Management GmbH.

All information about this year's line-up can be found here.

No, there are no waiting lists.

Children under 3 years of age are not allowed to enter the venue. Children between 3 and 6 years of age are admitted free of charge without seating entitlement. Children between 3 and 13 years of age may only attend the concerts if accompanied by a person with legal guardianship or a parent/guardian. Teenagers between 14 and 17 years of age are permitted to attend concerts until 24:00 hrs without the escort of a person with parental authority and with the permission of their parents. Furthermore, the Youth Protection Act applies.

The jazzopen is an 11-day festival at several venues.
Each venue has its own opening hours. You will find these here shortly.

As long as you have a valid ticket, you can enter the grounds at any time during general opening hours.

Yes, re-entry is possible in principle. Please note that you must "check out" with your ticket at the entrances and exits when leaving the grounds. Otherwise you will not be able to re-enter the grounds. The event ticket must be carried with you at all times.

The jazzopen is an 11-day festival at several venues.
Each venue has its own closing times. You will find these here shortly.

Concerts do not begin until all guests have been admitted to the grounds. Please note the information on the opening hours of the respective venues.

All venues have one main entrance. The main venue on Schlossplatz has 3 entrances.

You can find information about the programme here.
We will publish the scheduled performance times on our website in good time. Please note that these are not final and may still change up until the performance.

Yes, the scheduled times when which artist will perform are noted on the line-up page. Please note that the actual performance time may vary. The best way to get up-to-date information on performance times as well as info on spontaneous changes is via our social media channels on Instagram, Facebook and X (former Twitter).

Yes, an overview of prohibited and permitted items can be found here.

Items found during the festival will be deposited at the information desk for collection. If your missing item has not been found by the end of the concert, you are welcome to ask us about the stand afterwards: info[at]opus.live or +49 (0) 711 509900.

Professional photographers must apply for accreditation via our website. The application form will open a few weeks before the jazzopen.
(Professional) video cameras or cameras are not allowed.

All prescribed medication must be properly labelled. Pill boxes are not permitted.

Bags and backpacks may be brought onto the festival grounds as long as they do not exceed a size of of DIN A4 format when fully packed. Please note that bag size and contents will be checked at the entrance. We therefore generally recommend that you do not bring larger bags to the grounds. For those who have no other option, we offer lockers in two different sizes on the Schlossplatz during the match days: a small locker (9.5 cm x 19 cm x 32.5 cm) and a large locker (24 cm x 20 cm x 32 cm). But the range is limited. So if you want to be on the safe side, you can reserve a locker now. Simply click here, specify the desired day and size and then pay.

Normal umbrellas are not allowed, but you can bring foldable umbrellas.

Bringing drinks (only non-alcoholic) is permitted up to a container size of 1 liter per person in the Tetra Pak. It is not permitted to take larger packaging units (over 1L) or bulky items such as glass, PET bottles or cans. Bringing food is not permitted. Food and drinks can be purchased on site.

Hanging up posters and/or distributing flyers on the festival grounds is not permitted.

Yes, the Red Cross will be on site and will intervene immediately if action is needed. Our security team will be on the grounds for the entire duration of the event.

Water can be purchased at various stalls.

(Sun) hats can be purchased at the merchandise tent. Sunglasses and sunscreen are not currently sold on our festival.

All prescribed medication must be properly labelled. Pill boxes are not permitted.

The jazzopen are part of the nachtsam campaign (more information here) and our staff are trained to deal with such situations. Get in touch with us. Contact points are at the information desk and at the box office.

All festival venues are wheelchair accessible. For people in wheelchairs, we have arranged a separate seating quota. At the Schlossplatz concerts as well as at the “standing-room-only” concerts in the Altes Schloss, there is a raised wheelchair platform. Tickets can only be obtained by calling the organiser on +49 711 509900. With appropriate proof (i.e. severely handicapped ID with the code “B”), an escort will be admitted to the jazzopen free of charge.

Yes, wheelchair accessible toilets are available in both Altes Schloss and Schlossplatz. These are properly signposted on site.

No, prams are not allowed on the festival grounds.

Unfortunately, we cannot provide parking spaces for our guests. Please inform yourself about surrounding parking possibilities. We are easily accessible by public transport and your ticket allows you to use public transport free of charge up to 3 hours before the event and after the event until 5am the following day.

Schlossplatz & Altes Schloss:
U-Bahn (metro): Schlossplatz (U5, U6, U7, U12, U15) and Charlottenplatz (U1, U2, U4, U5, U6, U7, U9, U11, U12, U14, U15)
S-Bahn (train): Stadtmitte (S1, S2, S3, S4, S5, S6, S60)
Bus stop: Schlossplatz (N1, N2, N3, N4, N5, N6, N7, N8, N10, 44, 42)

SpardaWelt-Eventcenter:
U-Bahn (metro): Main station (U5, U6, U7, U11, U12, U14, U15, U29)
S-Bahn (train): Main station (S1, S2, S3, S4, S5, S6, S60,)
Bus stop: Main station (40, 42, 44, N3, N10)

BIX Jazzclub:
U-Bahn (metro): Rathaus (U1, U2, U4, U9, U11, U14)
S-Bahn (train): Stadtmitte (S1, S2, S3, S4, S5, S6, S60)
Bus stop: Rathaus (43, 44, N1)

Open Stage – StadtPalais – Museum für Stuttgart:
U-Bahn (metro): Charlottenplatz (U1, U2, U4, U9, U11, U14)
S-Bahn (train): Stadtmitte (S1, S2, S3, S4, S5, S6, S60)
Bus stop: Schlossplatz (43, 44, N1) / Charlottenplatz (42, 44)

Schlossplatz & Altes Schloss:
The nearest taxi station is at the bus stops between the Schlossplatz and Altes Schloss.

SpardaWelt-Eventcenter:
The nearest taxi station is at the main station (Hauptbahnhof).

Schlossplatz:
Schlossplatz, 70173 Stuttgart

Altes Schloss:
Schillerplatz 6, 70173 Stuttgart

SpardaWelt Eventcenter:
Am Hauptbahnhof 3, 70173 Stuttgart

BIX Jazzclub:
Gustav-Siegle-Haus, Leonhardsplatz 28, 70182 Stuttgart

StadtPalais – Museum für Stuttgart:
Konrad-Adenauer-Straße 2, 70173 Stuttgart

Kunstmuseum:
Kleiner Schloßplatz 1, 70173 Stuttgart

Domkirche St. Eberhard:
Königstraße 7A, 70173 Stuttgart

Musikpavillon:
Oberer Schlossgarten, 70173 Stuttgart

It is possible to arrive by bicycle. However, it is not permitted to take a bicycle onto the festival grounds. We will provide a possibility to lock bicycles in front of the entrance.

It is strictly prohibited to lock and attach a bicycle at the festival's barrier fences. If a bicycle or similar vehicle/equipment is locked to the festival fencing or festival equipment (decoration or similar), the respective vehicle will be removed. We will provide special fences for connecting bicycles.

The jazzopen are a cashless festival, i.e. free of cash (paper money). You can make all payments cashless with Apple Pay, Google Pay etc. and with contactless cards (EC/credit cards). With Mastercard you get a 20% discount on food, drinks and merchandise.

No, cashless includes various debit and credit cards as well as your cards stored digitally via app.

No, the festival is a cashless festival. For all those who do not have a debit/credit card, we offer Mastercard x jazzopen prepaid cards with a credit balance of €20. These cards give you a 20% discount on food, drinks and merchandise. These cards can be purchased at the festival site for €20 and then topped up as often as you like with an individual credit balance.

Yes, every year we offer young artists the opportunity to perform at the jazzopen with the young talent competition "jazzopen playground BW".
You can find more information under 'Playground'. Up-to-date information on the start of applications is available on Instagram, Facebook, X (former Twitter) and via our newsletter.

We are always looking for motivated people who would like to help us out. The application will be published in time.

We work with our own photographers and are currently not looking for photo/video staff.

Our gastronomic offer will be taken over and carried out by a fixed catering partner.

Basically, the possibilities for this are very limited for reasons of space, but we would always like to have an open ear for interesting ideas. Simply contact us with your request.

Tickets are available exclusively and most easily via  our online shoperhältlich. In addition, you can also get them at our advance booking office iPunkt Stuttgart. You can also order by phone at +49 (0) 711 509900.

We offer tickets in the following categories:
Standing room
Front of Stage standing room
Seats in various categories and
Business tickets, which include exclusive access to various catering areas.

No, unfortunately there are no seating options there. You are not permitted to bring seating with you. However, as an alternative, we also offer seating tickets at our concerts.

Yes, tickets can be passed on to friends, acquaintances etc., as they are not personalised. Tickets that have already been scanned at the entrance can no longer be passed on.

For jazzopen concerts, pupils and students receive a 10% discount on presentation of an appropriate ID at the time of purchase and admission. Escorts for handicapped people with a severely handicapped ID with the code “B” will receive free admission (bookable exclusively by telephone with the organiser).

Yes, children between the ages of 3 and 6 years old can enter the festival grounds free of charge with a parent or guardian. However, they are not entitled to a fixed seat.

The VVS KombiTicket is included with the purchase of our tickets. The KombiTicket allows you to travel on all VVS public transport (2nd class) 3 hours before the start of the event and until 5 a.m. the following day.

Yes, the jazzopen are part of the "Kulturpass Stuttgart". With the "Kulturpass Stuttgart", all young people who reach their 16th birthday and live in Stuttgart receive a credit of 100 euros for cultural tickets and cultural activities in Stuttgart. This is an offer from the state capital Stuttgart. The Kulturpass credit can be redeemed for all jazzopen events as long as tickets are still available. You can either contact jazzopen[at]opus.live in advance with your ticket request or buy tickets directly at the jazzopen box offices at the Altes Schloss and Schlossplatz.

No, tickets are generally excluded from the right of cancellation and return (all information can be found in the general terms and conditions here). However, it is possible to resell tickets easily and securely via our official partner TicketSwap. Resale is only permitted via our partner TicketSwap.

Tickets may only be resold via the platform TicketSwap,and the resale price is limited. TicketSwap offers the possibility to resell tickets easily and securely.

Tickets can be resold easily and securely via our official partner TicketSwap, tickets may still be available there. We advise against buying tickets on all other platforms (ebay, viagogo, global tickets, facebook...) apart from our online shop and TicketSwap, as there is no guarantee of validity and admission with tickets bought on other platforms.

The jazzopen offer two festival passes in the business category with access to all concerts at the respective location. These are the Festival Pass Ehrenhof for the Schlossplatz, and the Festival Pass Altes Schloss for the Altes Schloss. There is also the Kombipass Stehplatz which includes access to the standing area of all jazzopen concerts. The passes can only be ordered in our online shop at our  online shop.

No, we only sell passes in the business category for the entire period of the Altes Schloss, the entire period of the Schlossplatz or for the entire festival period in the standing area category (Schlossplatz, Altes Schloss, SpardaWelt Eventcenter, BIX).

No, a festival pass is a PVC card with a lanyard to wear. To gain access to the business areas, you also need a business wristband in a new colour every day.

Only passes purchased through de jazzopen website are guaranteed to be valid. Do not buy passes from unauthorised third party resellers or unofficial resale platforms. We do not provide customer service or verification service for passes and tickets purchased through such platforms.
Passes purchased illegally through third parties may be cancelled at any time without warning.

Yes, you can. Simply give the pass to the person in question or provide the person's shipping address when purchasing the pass (you will still be listed in our system as the purchaser of the pass).

A maximum of 8 tickets can be purchased per order.

Yes, you will always receive a confirmation email to the email address you provided. Please also check your spam folder. If you have not received an order confirmation, you have not placed a valid order.

It can take up to four weeks for the shipment to be put together and sent out. Only then can we assume that the mail has been lost. We ask for your patience.

You can get jazzopen tickets either digitally (by email) or by post*. In addition, you can purchase tickets at one of our advance booking offices. Our advance booking office is iPunkt Stuttgart. The passes, on the other hand, can only be purchased in our jazzopen online shop. We will then send it by post*.
*Shipment by post is only possible to countries in Europe. If you live outside of Europe and would like to have your ticket/pass shipped to you, please contact us at jazzopen[at]opus.live.

Please contact  jazzopen[at]opus.live and describe your problem. Our colleagues will be happy to help you.

In this case, we can resend the tickets to you. Alternatively, you can change your order to digital tickets. Please contact us at  jazzopen[at]opus.live.

All ticket or pass sales are final; tickets are excluded from return and revocation. Refunds will not be made. It is possible to take out ticket insurance at the time of purchase, information on this can be found here.

In this case, tickets for this concert are no longer available for purchase via the online shop. As we cannot guarantee if or when tickets will become available again, you will have to find out yourself via our ticket shop. We do not maintain a waiting list for sold-out concerts.

No, these platforms are not official partners of the jazzopen. We expressly warn against buying tickets offered via these platforms.

You can purchase vouchers here in the jazzopen online shop.

Yes, you can also redeem your jazzopen voucher code for upcoming jazzopen. Your voucher code is valid for three years after receipt and can be redeemed for all jazzopen events. Please note that only voucher codes from the jazzopen online shop are redeemable.

If you still have valid voucher codes from the Eventim and Easy Ticket ticket systems, you can have the voucher value paid out by us. To do so, please contact jazzopen[at]opus.live and provide your voucher code, name and a valid bank account. The refund of valid vouchers can take up to 4 weeks, we ask for your patience.